Appointments

Please arrive for scheduled appointments on time to avoid this disappointment should we not be able to accommodate you if you are late.

Cancellation policy

As a courtesy to Top1One could you please let us know of any cancellations at you first convenience. We do require a minimum of 6 hour notice for cancelling appointments please advise us of any cancelation by phone or email.

Mayfair Salon – Phone: 0207 629 6465  Email: enquiriesmayfair@top1one.co.uk

Richmond Salon – Phone: 0208 940 6111  Email: enquiriesrichmond@top1one.co.uk

Children

We regret that for health and safety reasons children under the age of 16 should be accompanied by supervising parent or guardian at all times whilst in our salon. In the case of a parent or guardian having a treatment, a child should not be left unattended in the salon.

Unfortunately we will not be able to offer certain treatments for anyone under the age 18. A member of staff might ask to see an ID before proceeding with the treatment.

Consent for Juniors

We require signed consent from a Parent/Guardian before any treatment is carried out on under 16 year olds.
Clients under the age of 16 must be accompanied by a parent or guardian during their treatment.
Please note that it is the sole responsibility of the client if you choose to bring children with you whilst experiencing treatments to ensure their safety and well being and the relaxation and consideration of others around you in the salon.

Dogs

Dogs are not allowed in Top1one premises under any circumstances. We do apologise for any inconvenience.

Payment

We are not able to accept payments by American Express or cheque. We apologise for any inconvenience this might cause.

A member of staff will ask for a photo ID for all signature cards.

Complaints

At Top1One customer satisfaction is our key priority and we are dedicated to provide first class customer service. However, should you not be 100 percent satisfied with your salon experience at Top1One before taking it anywhere else, please contact the salon manager and we will do our best to rectify that. We appreciate and welcome your feedback.